Privacy Policy

1. Introduction

Synvor ("we," "us," or "our") operates the Synvor Sites platform at sites.synvor.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website builder service.

2. Information We Collect

We collect the following types of information:

• Account information: Email address provided during sign-up or checkout.
• Usage data: Pages visited, features used, and interactions within the platform to improve our service.
• Content data: Website content, images, and files you upload or create using the platform.
• Technical data: Browser type, device information, and IP address collected automatically.

3. How We Use Your Data

• To create and manage your account.
• To deliver, maintain, and improve our website builder service.
• To process payments and manage subscriptions.
• To send transactional emails (sign-in links, account notifications).
• To respond to support requests.
• To detect and prevent fraud or abuse.

4. Data Storage and Security

Your data is stored on Cloudflare's global infrastructure, including Cloudflare D1 (database) and Cloudflare R2 (file storage). We use industry-standard security measures including encryption in transit (TLS) and access controls to protect your information. No method of transmission over the Internet is 100% secure, but we strive to protect your data to the best of our ability.

5. Cookies

We use essential session cookies to keep you signed in and maintain your authentication state. These cookies are strictly necessary for the platform to function and cannot be disabled. We do not use advertising or tracking cookies.

6. Third-Party Services

We share limited data with the following third-party services:

• Polar.sh: Processes payments and manages subscriptions. Your email is shared to create and manage your billing account.
• Brevo: Delivers transactional emails such as sign-in links. Your email address is shared for this purpose.
• Cloudflare: Provides hosting, database, file storage, and CDN services for the platform.

These services have their own privacy policies governing how they handle your data.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your website content and files.

To exercise any of these rights, contact us at letsbuild@synvor.com.

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data and website content within 30 days, except where we are required to retain it for legal or billing purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at: